Carrizo Springs Consolidated Independent School District Customer Support
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"FAQ" Tab
This tab contains a searchable FAQ knowledgebase.
Open "Search" tab to search the FAQ knowledgebase for answers. Search results are sorted.
Open "Browse" tab to browse through all the answers in the FAQ knowledgebase. Answers are conveniently grouped by products.
Follow the "subject" link to open answer details.
"Ask a Question" Tab
If you were unable to find the answer you needed in our FAQ knowledgebase, or if you have a request, here is the place to submit your question or request to our customer support specialists. First time users will have to register in order to create a new account (choose login name and password). The system will keep all customers’ accounts secure and separate.
"My Stuff" Tab
Open this tab to access your personal account information.
Only registered users are able to login.
Open "Questions" tab to browse and search through your own questions or requests.
You may review and update your request details by following the "summary" link.
"Profile" tab allows updating your email address and login information.

Welcome to the Carrizo Springs CISD support web site

Carrizo Springs CISD has deployed this help desk web site as a way to enhance the support we provide to our clients.

With this web site, clients will be able to submit support requests at any time. When a support request is submitted on the web site, an email is instantly sent to the appropriate consultant. The consultant then responds to the request via the web site, and an email is automatically sent to the client, notifying them that their request has been updated.

As the discussion with the consultant progresses, each entry is logged, providing a history of steps taken on the issue. If one client staff member is out of the office for a day, another staff member can easily get up to speed on the issue by reading the discussion history, and then work with the consultant to reach a solution.

Of course, each client's support requests are completely confidential.

Carrizo Springs CISD